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Terms & Conditions

Any purchases made through this website will be governed by these Terms & Conditions.

This site is owned and operated by Altitude Shoes Ltd.

If you want to ask us anything about these terms & conditions or have any comments or complaints on or about our website, please email us at:

Ownership of Rights

All rights, including copyright, in this website are owned by or licensed to Altitude Shoes Ltd. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of Altitude Shoes Ltd. You may not modify, distribute or re-post anything on this website for any purpose. All logos, product names, are trademarks/ trade names of their respective holders. Any use other than for intended purposes may constitute copyright infringement.

Accuracy of Content

Altitude Shoes Ltd has taken every care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at time of publishing and all products have been fairly described. However, no liability is accepted for any statements, representations or warranties relating to the description or use or benefits of the products offered.

Orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised on this website. All prices are displayed inclusive of VAT. Prices may be subject to change without notice. Packaging may vary from that shown. The weights, dimensions and capacities given are approximate only. We have made every effort to display as accurately as possible the colours of our products that appear on the website. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery. Products may show slight variations from those described or pictured without notice. Elevated footwear heights given are an approximate measurement and are a guide only. Please note - In order to respect proportions inherent in the shape, smaller size show a very slight reduction to the height advertised.

To the extent permitted by applicable law, Altitude Shoes Ltd disclaims all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website. Altitude Shoes Ltd shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials on this website.

Damage to your Computer

Altitude Shoes Ltd makes every effort to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it won't cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website and screen out anything that may damage it. Altitude Shoes Ltd shall not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.


All items offered for sale on this website are subject to availability. We will inform you as soon as possible if the goods you have ordered are not

Delivery Times and Charges

Please allow 28 days for Delivery. Delivery charges are based on weight and or volume and destination. Delivery charges cannot be refunded. Please note that these delivery times are for guidance only and cannot be guaranteed.

Our Guarantee and Your right to Return Goods

We provide a 30 day money-back, guarantee. All Goods should be returned unworn in new condition in their original packaging within this time period. Upon a satisfactory inspection result we will issue a full refund on receipt of your returned goods, as soon as possible or if you prefer we will exchange the item for a different style, size or colour. For refunds we do reserve the right to use any method of payment. There will be a postal charge applied to your replacement shipment. We regret we are unable to refund any postage fees paid by you.

If you are returning an item to us for a refund or an exchange then the cost of returning the item to us is your responsibility. Please note, the item is your responsibility for cost and risk until it reaches us. Any customs, import duties, taxes, clearance or import documentation charges incurred will be for the account of the sender. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.

If the goods supplied to you are found to be defective in any way, or you have any other complaint about the goods, you should notify us in writing as soon as possible.

Please refer to the Returns and Exchanges FAQ for more information.

Taxes / Levies

Any customs, import duties, taxes, clearance or import documentation charges incurred at the delivered destination will be the responsibility and for the account of the recipient. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information.

Links to Other Websites

We may from time to time place links on this website to other websites we think you may wish to visit. We do not vet these websites and do not have any control over their contents. Altitude Shoes Ltd cannot accept any liability in respect of your use of these websites.

Exclusions of Liability

Altitude Shoes Ltd supplies to the public high quality, manufactured goods. Accordingly, Altitude Shoes Ltd excludes on its own behalf all liability to the extent permissible, for all warranties relating to the quality, description and purpose of use of the goods. All such matters should be directed by you to the manufacturers, should you in any way be dissatisfied with your purchase.

Any disclaimers and exclusions of liability in these terms & conditions shall not apply to any damages arising from death or personal injury caused by the negligence of Altitude Shoes Ltd or any of its employees or agents or fraud. These disclaimers and exclusions shall be governed by and construed in accordance with English Law. If any provisions of these disclaimers and exclusions shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.

The maximum liability of Altitude Shoes Ltd shall not exceed the cost of the goods or their replacement

Data Protection/ Privacy Policy

Altitude Shoes Ltd will take all reasonable precautions to keep the details of your order and payment secure. Unless we are negligent, we will not be liable for any unauthorised access to information supplied by you.

Any personal details supplied by you to us shall be used solely for our own use, which may include providing you with information in the future concerning our products or services. Your details will not be passed on to any third party, unless Altitude Shoes Ltd or its business or assets is acquired by such a third party and the transfer of that data is a requirement of the sale, or when required for the purpose of processing the fulfilment of your order by a third party.

See the Altitude Shoes Privacy Policy for more information


Cookies may be used on this site to track and store online ordering information, to retain information you have previously entered on the site, or in the use of third party applications. In general, you can use this site without requiring cookies. If you prefer not to use or accept cookies when using this site, you may switch off cookies in your browser.

Changes to these Terms & Conditions

We reserve the right to change these terms & conditions from time to time and you should look through them as often as possible.

Use of this Website from outside the UK, USA and Canada

Unless otherwise specified, the materials on this website are directed at customers from the United Kingdom, USA and Canada. Altitude Shoes Ltd makes no representation that any products offered on this website are appropriate for use, or available, in other locations. If you choose to access this site from other locations, you are responsible for compliance with local laws if and to the extent local laws are applicable.

Law, Jurisdiction and Language

This website, any content contained on it and any contract created as a result of your use of this website are governed by and construed in accordance with English Law. The parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales.

These terms and conditions do not affect your legal rights.

Acknowledgment and Acceptance of your Order

If you have supplied us with your email address we will notify you by email as soon as possible to confirm receipt of your order. However, please note that our acceptance of your order will only take place upon despatch of the product(s) ordered unless we have notified you that we do not accept your order for any reason. We reserve the right to choose any method of payment.

Cancellation and Order Modification Policy

After you place an order and pay, your order begins processing immediately. It may be possible to cancel your order during processing, but once the order moves into the shipping process, it cannot be canceled. To modify or cancel recently placed orders, please send an email immediately to If you have changed your mind about the order and it is too late to cancel, be assured that you can return any unwanted items to us after you receive them, in accordance with our Returns Policy.
Altitude Shoes
6 Hay's Lane, London, SE1 2HB